Source code for helpdesk.managers

__copyright__ = "Copyright © Stichting SciPost (SciPost Foundation)"
__license__ = "AGPL v3"


from django.db import models

from .constants import (
    TICKET_STATUS_UNASSIGNED,
    TICKET_STATUS_ASSIGNED,
    TICKET_STATUS_PICKEDUP,
    TICKET_STATUS_PASSED_ON,
    TICKET_STATUS_AWAITING_RESPONSE_ASSIGNEE,
    TICKET_STATUS_AWAITING_RESPONSE_USER,
    TICKET_STATUS_RESOLVED,
    TICKET_STATUS_CLOSED,
)


[docs]class QueueQuerySet(models.QuerySet):
[docs]    def anchors(self):
        """Return only Queues which have no parent Queue."""
        return self.filter(parent_queue__isnull=True)


[docs]class TicketQuerySet(models.QuerySet):
[docs]    def unassigned(self):
        return self.filter(status=TICKET_STATUS_UNASSIGNED)

[docs]    def assigned(self):
        return self.filter(status=TICKET_STATUS_ASSIGNED)

[docs]    def resolved(self):
        return self.filter(status=TICKET_STATUS_RESOLVED)

[docs]    def closed(self):
        return self.filter(status=TICKET_STATUS_CLOSED)

[docs]    def awaiting_handling(self):
        return self.filter(status__in=[TICKET_STATUS_ASSIGNED, TICKET_STATUS_PASSED_ON])

[docs]    def in_handling(self):
        return self.filter(
            status__in=[
                TICKET_STATUS_PICKEDUP,
                TICKET_STATUS_AWAITING_RESPONSE_ASSIGNEE,
                TICKET_STATUS_AWAITING_RESPONSE_USER,
            ]
        )

[docs]    def assigned_to_others(self, user):
        return self.exclude(assigned_to=user)

[docs]    def handled(self):
        return self.filter(status__in=[TICKET_STATUS_RESOLVED, TICKET_STATUS_CLOSED])