helpdesk.managers module¶

class helpdesk.managers.QueueQuerySet(model=None, query=None, using=None, hints=None)[source]¶

Bases: django.db.models.query.QuerySet

anchors()[source]¶: Return only Queues which have no parent Queue.

class helpdesk.managers.TicketQuerySet(model=None, query=None, using=None, hints=None)[source]¶

Bases: django.db.models.query.QuerySet

unassigned()[source]¶

assigned()[source]¶

resolved()[source]¶

closed()[source]¶

awaiting_handling()[source]¶

in_handling()[source]¶

assigned_to_others(user)[source]¶

handled()[source]¶